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Warranty and complaints

Guarantee

The jewelry from Ace of Cups Jewelery is made with a lot of love, attention and care and Ace of Cups attaches great importance to the good quality of its products. In exceptional cases, it may happen that something unexpectedly turns out to be wrong with your purchase.

 Legally, you are obliged to report this to us within two months of discovering the defect. But even after these two months, it is possible to report to Ace of Cups if something actually appears to be wrong with the product.

Ace of Cups will contact you and ask you to send the earrings.

If the damage or defect has been identified and investigated and appears to have arisen from, for example, a weakness in the material that should not have occurred, Ace of Cups will, if applicable, repair or replace the piece of jewelry or a specific part free of charge. of it.

If necessary, another suitable solution will be sought in consultation with the customer or the purchase amount will be partially or fully refunded.

Complaints

Ace of Cups attaches great importance to good customer service and does everything it can to ensure that your order and any return shipment go as smoothly and pleasantly as possible for you.

However, it may happen that something does not go exactly as planned. In that case, we would like to ask you, and also recommend that you, always first report complaints to us by sending an email to info@aceofcupsjewellery.nl .

In this way you enable us to provide a reasonable solution or compensation for a occurring problem. It is also important for Ace of Cups to be aware of any complaint, so that a similar complaint can be prevented in the future. 

If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/. From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.