Privacy policy
Privacy statement Ace of Cups Jewellery
http://aceofcupsjewellery.nl
About our privacy policy
Ace of Cups Jewellery values your privacy highly. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services offered through it by Ace of Cups Jewellery. The effective date for the validity of these terms is 11/07/2024; with the publication of a new version, the validity of all previous versions ceases. This privacy policy describes what data about you is collected by us, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse, as well as what rights you have regarding the personal data you provide to us. If you have any questions about our privacy policy, you can contact our privacy officer; you will find the contact details at the end of our privacy policy.
About Data Processing
Below you can read how we process your data, where we (let) store it, what security techniques we use, and who has access to the data.
Web Store Software
Shopify
Our web store is developed with software from Shopify. Personal data that you provide to us for the purpose of our services will be shared with this party. Shopify has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Shopify is obligated, based on the agreement we have made with them, to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Shopify is a certified processor of credit card data. Shopify uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own organization to further improve the service. Shopify takes into account the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies; your data may be processed in the United States.
Web Hosting
Shopify
We obtain web hosting and email services from Shopify. Shopify processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Shopify has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Shopify is obliged to maintain confidentiality under the agreement.
Email and mailing lists
Shopify
We use the services of Shopify for our regular business email communication. This party has taken appropriate technical and organizational measures to prevent abuse, loss, and corruption of your and our data as much as possible. Shopify does not have access to our inbox, and we treat all our email communication confidentially.
Payment processors
Shopify Payments, Mollie Payments
For processing (part of) the payments in our web store, we use the platform of Shopify Payments and Mollie Payments. Shopify Payments and Mollie Payments process your name, address, and residence details, as well as your payment information such as your bank account or credit card number. Shopify and Mollie have taken appropriate technical and organizational measures to protect your personal data. Shopify and Mollie reserve the right to use your data to further improve the service and, in this context, share (anonymized) data with third parties. In the case of a request for a deferred payment (credit facility), Shopify and Mollie share personal data and information regarding your financial position with credit assessors. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of the service of Shopify and Mollie for which they engage third parties. Shopify and Mollie do not retain your data longer than permitted by legal terms.
Reviews
WebwinkelKeur
We collect reviews through the WebwinkelKeur platform. When you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. In some cases, WebwinkelKeur may contact you to provide clarification on your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing the service, for which we have given permission to WebwinkelKeur. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
Shipping and logistics
PostNL, DHL
When you place an order with us, it is our task to have your package delivered to you. We use the services of PostNL and DHL to carry out the deliveries. It is necessary for us to share your name, address, and residence details with PostNL and DHL. PostNL and DHL use this data solely for the purpose of executing the agreement. In the event that PostNL or DHL engages subcontractors, PostNL and DHL will also make your data available to these parties.
External sales channels
Etsy.com
We sell (part of) our items through the platform of Etsy.com. If you place an order through this platform, Etsy.com shares your order and personal data with us. We use this data to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.
Purpose of data processing
General purpose of processing
We use your data solely for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will explicitly ask for your consent. Your data will not be shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality based on the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example, your IP address, web browser, and operating system) is not personal data.
Cooperation with fiscal and criminal investigations
In certain cases, Ace of Cups Jewellery may be required by law to share your data in connection with fiscal or criminal investigations by government authorities. In such cases, we are compelled to share your data, but we will resist this within the limits that the law allows us.
Retention periods
We retain your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret it as a deletion request. This also means that we will not retain your data for more than two years from the last point of contact or transaction, unless there is a legal justification for doing so. Under applicable administrative obligations, we are required to retain invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have created in response to your assignment.
Your rights
Under applicable Dutch and European legislation, you as the data subject have certain rights regarding the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke them. In principle, to prevent misuse, we only send copies and excerpts of your data to the email address we already have on file. If you wish to receive the data at a different email address or, for example, by post, we will ask you to verify your identity. We keep a record of processed requests; in the case of a deletion request, we administer anonymized data. You will receive all copies and excerpts of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.
Right to access
You always have the right to access the data that we (have) processed and that relate to you or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address we have on file, along with an overview of the processors that hold this data, indicating the category under which we have stored this data.
Right to rectification
You always have the right to have the data we (let) process that relates to you or can be traced back to you, adjusted. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file that the data has been adjusted.
Right to restriction of processing
You always have the right to restrict the data that we (have) processed that relate to you or are traceable to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file that the data concerning you will no longer be processed until the restriction is lifted.
Right to data portability
You always have the right to have the data that we (have) processed and that relate to you or can be traced back to you, carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or excerpts of all data about you that we have processed or that have been processed on our behalf by other processors or third parties to the email address we have on file. In all likelihood, we will no longer be able to continue the service in such a case, as the secure connection of data files can no longer be guaranteed.
Right of objection and other rights
You have the right to object to the processing of your personal data by or on behalf of Ace of Cups Jewellery in certain cases. If you object, we will immediately cease processing the data pending the handling of your objection. If your objection is justified, we will provide you with copies and/or excerpts of data that we (have) processed and then permanently cease processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Cookies
Third-party cookies In the event that third-party software solutions use cookies, this is mentioned in this privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will inform you by email.
Contact details
Ace of Cups Jewellery
Second Jan van der Heijdenstraat 72-II, 1074XX Amsterdam- Netherlands
info@aceofcupsjewellery.nl
Contact person for privacy matters
B. Jacobsen